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Enable 2-Step Verification

You must have 2-Step Verification set up on your Libro account in order to use Interac® sign-in service.

Log in to your Libro account at my.libro.ca to set up 2-Step Verification at any time.

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Account is not eligible

Your account is not eligible for Interac® sign-in service.

You must log in using an account tied to your personal identity.

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Get easy access to secure third-party online services with Libro Credit Union and Interac^® sign-in service TM. Simply sign in using your Libro Online Banking login credentials and you'll be directed to the third-party site you’ve selected. And rest assured, your Online Banking session won’t be opened at any time and no confidential information will be shared with online sites during this process.

Frequently Asked Questions

I'm having difficulties signing in

For problems using your Libro Online Banking credentials, contact Libro Connect at 1-800-361-8222 from 8 am to 8 pm Monday to Friday and from 8 am to 4 pm on Saturday.

Example problems:

My password is failing
I forgot my password
I don't know answers to my security questions

For all other issues contact Interac^® sign-in service Helpdesk:

Helpdesk (available 24/7): 1-855-433-5397
TTY Service: 1-855-224-1714

How do I get an Online Banking username and password for my Libro account to use with this participating services site?

You can learn how to activate your account for Libro's Online Banking, here. Once you’re registered, you can start using your personal Libro log-in details

I forgot my Libro Online Banking login details. What should I do?

Call Libro Connect at 1-800-361-8222 throughout North America to reset your password. Talk to a Libro Representative from 8 am To 8 pm Monday to Friday and from 8 am To 4 pm on Saturday.

What if I change the user ID and password for my Sign-In Partner?

If you change your login information, Then you must use this new login information to access the online government sites.

Can I change Sign-In Partners?

Yes. You can change your Sign-In Partner at any time. However, some government services require you to complete identity proofing questions when you use a new Sign-In Partner

Can I access multiple government services with one Sign-In Partner?

Yes, you can use the same Sign-In Partner to access any number of government services that offer the option of using Interac^® sign-in service.

Can I use Interac^® sign-in service If I already have an existing government-issued user ID and password?

Yes. Using Interac^® sign-in service means that you don't have to remember or manage a variety of user IDs and passwords as your “login credentials.” Simply use the user ID and password that you frequently use to log in to your chosen Sign-In Partner.

Does Interac^® sign-in service support joint accounts?

Interac^® sign-in service does not support joint accounts at this time.

I am not able to sign in using my business account. What should I do?

Interac^® sign-in service does not support sign-in for business accounts at this time.

What Is Interac^® sign-in service?

Interac^® sign-in service offers you a convenient way to access government services. Instead of creating and managing a new user ID for accessing government services, you access them by signing in with your Libro Online Banking details, or other participating “Sign-In Partner”. Once you sign in with your Sign-In Partner, you are returned to the government service. No passwords or personal information (i.e.: name, address, date of birth, etc.) are exchanged during this process.

Interac^® sign-in service is a commercial service operating independently of the Sign-In Partners and the Government of Canada.

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